Bella Pointe FAQs & Support

Below you will find a comprehensive list of answers and step by step instructions to our most frequently asked questions. If you are unable to find the answer to your question below then please feel free to submit a support request using the form located at the bottom of this page and our management team will be happy to assist you further! Please note that if the answer to your support request has already been answered in FAQs our staff will refer you back to this page so please do read over the information provided carefully before filing a ticket.

Parcels: Residential & Business

Can I use my own home and landscaping or must I keep what was included on the parcel?

Yes, you can use your own home and landscaping! You are not required to keep any of the included landscaping or buildings and are able to return anything you would like. 

I'd like to switch locations, am I able to transfer my prepaid time to a new rental?

Yes, our tenants are able to switch locations and transfer their prepaid time whenever they would life. 

In order to transfer between two rentals you must first rent the new location.

Once the new location has been secured clear the old of any items you do not wish to have auto-returned

Finally submit a transfer request using the form located at the bottom of this page.

After you have submited the request our team will transfer your prepaid time from the old location to the new. The amount of time transferred is based on the time and date the request was submitted so don’t worry about losing time while you wait for us to reach you in the queue.

Where and how do I pay my rent?

To check or extend your rental time first click HERE to teleport to the Bella Pointe Payment Center where you will find the Rental Payment Kiosk. Alternatively if you are on a residential parcel you can simply teleport to the center of your region and locate the rental payment kiosk in the tiki hut. 

Next touch the Rental Payment Kiosk and select either “CheckTime” or “MakePayment” from the menu.

To extend the rental’s prepaid time select “MakePayment” and then select “My Own” if extending a rental that is currently in your name or “A Friends” if you are extending a rental listed in another persons name.

After you have selected “My Own” (or correctly entered your friends name under the friends section) you will be given a list of currently active rentals under your (or your friends) account. Locate the rental you would like to extend from the list and then click the corresponding number.

You will then be given a readout of the total number of days, hours and minutes currently left on the rental and asked if you would like to make a rental payment. Select “Yes Please!” to continue or “No Thanks” to exit. 

Next after selecting “Yes Please” right click the terminal and select “Pay” and you will then be presented with 4 payment buttons which will allow you to extend the rental by either 1, 2, 3 or 4 weeks.

Once you have decided the amount of time you would like to extend click the corresponding button to make the payment.

 The payment terminal will then automatically debit that amount from your account and apply it towards the rental’s prepaid time.

Skydomes & Shops

How do I add others to my rental so that they can join the group and rez items?

In order to invite others to our group you must add them to your skydome or shops rental system as an “Additional Tenant”.

To do this you will first need to find your rental unit. On our skydomes it is located on your home’s control panel which is next to the security orb. For Shops it is located on the roof of your store.

Next touch the rental unit to open the menu, select “Add Tenant” and input the full username of the avatar you would like to add. Please be sure to enter theur username and NOT their display name.

Once added they will automatically be invited to our rez group and if renting a skydome added to your security orb as well as gain additional powers such as setting their home location, rezzing prims and submitting support requests on your behalf. 

I am the main tenant but I am not in the group and am unable to rez items, how can I add myself?

If you have accidently left the group or missed the original invitation you are able to readd yourself without waiting on a member of staff. 

In order to re-invite yourself to our resident group you must first locate your rental unit. On our skydomes it is located on your home’s control panel which is next to the security orb. For Shops it is located on the roof of your store.

Next touch the rental unit to open the menu and select “GRP Invite”.

Once selected you will be automatically re-invited to the group.

I am an additional tenant but I am not in the group and am unable to rez items, how can I add myself?

If you have accidently left the resident group or missed the original invitation you are able to readd yourself without waiting on a member of staff. 

In order to re-invite yourself to our resident group you must first locate your rental unit. It is located on your home’s control panel which is next to the security orb.

Once you have found the control panel look for the large square button displaying your unit’s number; this button is your rental unit.

Next touch the rental unit to open the menu, select “GRP Invite”.

Once selected you will be automatically re-invited to the resident group.

My rental will no longer allow me to add additional tenants, why?

Unfortunately due to limitations with the rental system tenants are unable to add more than 10 additional accounts. If it is no longer allowing you to add others then you have reached the max limit. To add someone new you would need to remove someone else. Only those that need rez rights should be added. 

What are "Additional Tenants" and what powers do they have?

Our rental units allow our Tenants to add and remove “Additional Tenants” to their rental at any time. Once added the Additional Tenant will be invited to our Group which will allow them to rez prims and set their home location. On our skydomes they will also be added to the security orb as a sub-tenant which will allow them to activate and deactivate the orb as well as add others to the allowed and banned lists. Additional tenants are also able to submit support requests on behalf of the Main Tenant on most issues including adding additional prims. Please be aware however they are not given full power over the rental and some powers will remain accessible to only the original tenant.

To add someone as an Additional Tenant first you will need to locate your rental unit. On our skydomes it is located on your home’s control panel which is next to the security orb. For Shops it is located on the roof of your store.

Next touch the rental unit to open the menu, select “Add Tenant” and input the full username of the avatar you would like to add as an Additional Tenant; once done the rest will happen automatically.

I am not currently a tenant however my friend or partner have a rental, how can I be added to it?

The main tenant is responsible for adding others to their rental if they wish to grant them access to it. Our rental units allow Tenants to add and remove “Additional Tenants” to their rental at any time. Once added the Additional Tenant will be invited to our Group which will allow them to rez prims and set their home location. On our skydomes they will also be added to the security orb as a sub-tenant which will allow them to activate and deactivate the orb as well as add others to the allowed and banned lists. Additional tenants are also able to submit support requests on behalf of the Main Tenant on most issues including adding additional prims. Please be aware however they are not given full power over the rental and some powers will remain accessible to only the original tenant.

To add someone as an Additional Tenant first the main tenant will need to locate their rental unit. On our skydomes it is located on your home’s control panel which is next to the security orb. For Shops it is located on the roof of your store.

Next they will need to touch the rental unit to open the menu, select “Add Tenant” and input the full username of the avatar they would like to add as an Additional Tenant; once done the rest will happen automatically.

How can I increase the prims available on my rental?

Yes, our tenants are able to increase their prim count at any time to suit their current needs and all rentals, regardless of size, are allowed a maximum of up to 5000 total prims. The prims for extra prims is L$50 per week for every 50 added.

The availability of extra prims is not guaranteed and based on a first come first serve basis so please be sure to submit any request as soon as possible to ensure we are able to accommodate your request. 

To request extra prims please submit a Support Ticket Below

How can I remove the extra prims previously added to my rental?

Yes, our tenants are able to decrease or completely remove any extra prims previously added at any time to suit their current needs. However please be aware we are unable to lower a skydome’s prims below its default base count. For example large skydomes cannot have less than 1500 prims and petite skydomes cannot have less than 250 prims. 

To remove extra prims please submit a Support Ticket Below

There are items on my rental that I am unable to return, how can I have them removed?

If you have items that have been left behind by another resident that you are unable to return our staff is happy to remove them for you. In order to do this all we will need is the name of the owner and the location of the items sent in to us via the support system.

To have unwanted items removed please submit a Support Ticket Below

How do I check the number of prims I am currently using?

In order to check your prims first you will need to locate your rental unit. On our skydomes it is located on your home’s control panel which is next to the security orb. For Shops it is located on the roof of your store.

Next touch the rental unit to open the menu, select “Update Prims” and then look for the prim count message in chat.

This message will give you the exact number of prims you and each additional tenant currently have in u

My items are auto-returning after I place them, why?

Our skydome properties are all set to Group Rez Only with the auto-return option activated; this means that items rezzed without wearing the correct group tag will be automatically returned. These features prevent griefers from attacking our residents and keeps non-residents from leaving prim litter inside the skydomes. For this reason it is very important that before rezzing any items inside your home that you activate your group tag first. With the correct tag activated you will be able to rez as normal and without the risk of an auto-return.

My prims are higher than expected, is the prim counter broken?

The prim count given when you use the “Update Prims” option on your rental unit is 100% accurate. The number it is giving you is the linden lab prim count as shown on the land. The rental unit simply acts as a relay for that information. The prim counter is the only accurate way to check your prims. Counting by selection or area search are not accurate methods as both only count the prims you have selected or that have rendered for you which means many items will be missed with these methods. If your prim count is higher than expected this is generally because you have either dropped at attachment without realising it, have transparent prims down you missed removing or have items that you have accidentally placed outside of your dome or shop or under the land.

Am I able to terraform my skydome?

Terraforming a skydome is not possible as they are made from sculpted and mesh prims and not actual linden land. However if you would like to alter the appearance of your home you are able to purchase various mesh landforms on marketplace which would allow you to change the look of your skydome and add features such as hills or additional islands in the water.

Am I able to replace the shop building I currently have with my own?

No, our shops are rented as is and cannot be changed. However we do offer Business Parcels if you wish to add your own buildings. 

How can I customize the look of my skydome?

If you are currently living on one of our Customizable or Seasonal skydomes you are able to alter the appearance of your home using the “Customize” button on your rentals control panel. There you will be able to change the texture of the land and rocks, remove the trees, adjust the hue of the water and switch the sky between day, sunset and night. If you are currently living on one of our older Legacy models you will only be able to adjust the sky settings. 

How can I change the radio station I hear inside my skydome?

Our residents are able to control what music they listen to by utilising the specially designed Bella Pointe Radio HUD which is provided free of charge to all of our residents.

To use the radio hud first you must pause parcel media so that nothing is playing. Once you no longer hear anything playing, grab a copy of our latest Resident Pack from your skydome’s control panel. Inside the pack you will find not only the radio hud but also a tv, jet skis, floaties and a swimmer to use in your private lagoon.

After you open your Resident Pack wear the Bella Pointe Radio HUD. Next wait for the dots to appear and then click them to activate the HUD.

When first activated the radio HUD will begin playing one of the pre-installed stations however you are able to add any custom stream you would like by using the menu.

If you have friends over and you would like to listen to a stream together guests can also grab a copy of the resident pack. Using their own radio HUD they will be able to sync their music with yours using the sync menu option. This option allows everyone to tune in to the same channel without them having to manually input the details.

Am I able to deed my TV to group?

Unfortunately TVs, radios or any other media devices that require you to deed are using outdated scripting and will not work with our skydome rentals. However devices using the updated Prim Media scripting will work perfectly fine.

We have include a free basic TV in our resident pack if you would like to test one out before purchasing something more robust. You are able to get a copy of the resident pack directly from your rental’s control panel. Inside the pack you will find not only the TV but also a radio HUD, jet skis, floaties and a swimmer to use in your private lagoon all provided absolutely for free to all of our residents.

If using prim media is just not an options for you we do of course also offer parcel land rentals as well which will work with the older deeded media devices. 

I'd like to switch locations, am I able to transfer my prepaid time to a new rental?

Yes, our residents are able to switch locations and transfer their prepaid time whenever they would life. 

In order to transfer between two rentals you must first rent the new location.

Once the new location has been secured clear the old of any items you do not wish to have auto-returned

Finally submit a transfer request using the form located at the bottom of this page.

After you have submited the request our team will transfer your prepaid time from the old location to the new. The amount of time transferred is based on the time and date the request was submitted so don’t worry about losing time while you wait for us to reach you in the queue. 

Where and how do I pay my rent?

In order to pay your rent you first need to locate your rental unit. On our skydomes it is located on your home’s control panel which is next to the security orb. For Shops it is located on the roof of your store.

Next you will need to right click on the rental unit and select “PAY” from the menu.

You will then be presented with 4 payment buttons which will allow you to extend the rental by either 1, 2, 3 or 4 weeks.

Once you have decided the amount of time you would like to extend click the corresponding button to make the payment. 

 The rental unit will automatically debit that amount from your account and apply it towards your rental’s prepaid time.